Use reports to get further data on the contacts messaged in your campaign. Follow-up lists can be exported for analysis or used to message a segment of contacts in another campaign.
Find Reports on each About this Campaign page in the upper right-hand corner.
Contact History: Information about which messages have been sent to contacts in this campaign and when.
Contact Results: Find more information about which messages were successfully delivered to the contacts in this campaign, as well associated contact results updated in the Actions menu of the inbox.
Question Responses: View a summary of responses to the Questions included in this campaign.
Uncontacted Targets: Contacts on the list associated with this campaign that have not been texted in this campaign yet. This includes duplicates that were included in the list and not contacted.
Non-replying Contacts: Contacts that haven't responded to this particular campaign.
Find definitions of contact results here.
When your report is ready, you will get an email notification with a link to download the file.
You can also access the report in the app under "Reports" > "Download Reports".
Follow-up lists allow you to export and download or create another list for messaging. Find follow-up lists on any SMS campaign page.
There are 3 types of lists:
- Everyone in this campaign
- Responses to Questions associated with this campaign
- Contact Results from this campaign
When you click on your list, you will be re-directed to "Lists", where you have a few options:
- Save the list to be messaged in a new campaign.
- Save the list to be exported.
If you export a list, you will get an email notification when it's ready to be downloaded. You can also access it under "Reports" > "Exports".
SMS Opt Out Report
View and delete numbers that have been opted out using the "SMS Opt Out Report". You can also download a CSV of all opted out phone numbers.
Learn more about SMS opt outs here.