Linking survey question options with canned responses will auto-populate the canned response for the texter, saving clicks and ensuring accuracy.
Create a linked survey question and canned response when you want a particular response used every time a texter records a particular survey question option.
Ex. Do you care about the climate?
- Create all canned responses you will need.
- Create a new survey question in Bluelink Messaging or edit an existing question synced from NGP VAN or PDI.
- Next to each survey question option, you can add a corresponding canned response. Save Question.
The canned responses you selected will autofill the texting field when a texter chooses the corresponding survey question option. The response will still be editable, as with any canned response.