1. Bluelink Help Center
  2. Bluelink Messaging - SMS

Flag or Escalate a Thread

Users can flag or escalate threads to an administrator.

  1. Navigate to the conversation in your inbox you wish to escalate.
  2. Click the flag symbol next to the contact's name. You will be asked to confirm your flag on the thread. 
    flag
  3. Under the user's menu, administrators and standard users can select the Flagged Threads tab. 
    flags2
  4. When an admin clicks on a flagged thread, they will be taken to the flagged conversation in the reporters inbox. This ensures the messages are coming from the same number each time.  
  5. To resolve a fladded thread, reclick the flag by the contacts name.