To record contact results while texting (i.e. wrong number, moved), first add them.
With NGP VAN integration
If you already have a NGP VAN integration setup, make sure you have already synced over your contact results from NGP VAN. See how here.
1. Go to messaging.bluelink.org/contactResults.
2. Create a display name and pick the NGP VAN Match from the dropdown (i.e. Wrong Number).
3. Click "Add".
Without NGP VAN integration
Complete steps 2-5 above - without the VAN Match.